Uber Internship Review – Operations Consultant – Neelabh bansal
Neelabh Bansal, Operations Consultant at Uber shares his experience in this brief interview
Stream & Course: B.Tech, ICE
Please tell us about your Selection procedure at Uber (Short listing procedure, GDs, Interviews, Questions).
So, this role was on offer and we’ve to send our resume as the first step. After the shortlisting is done, they took an online test. The test was a simple one and is basically designed to test your analytical skills. The pass % was 70. After getting through this round, they lined up 3 interviews for me. First one was a 1:1 discussion in the company’s Gurgaon office where they grilled me on cases which Uber comes across each day.
Interview lasted for a hour in which questions like, What do you think of the business model which decides the per km. rate and incentives, how many people use Uber in delhi on a typical Monday morning, what would you do in a situation of outrage( yes, it is highly likely to happen here) and some simple cases. Then there were 2 more telephonic interviews basically of the same sort but more Candidate focused. I got through and landed up there.
What and how many internships and projects you did at college? How did you get them?
I did an internships before this. It was after my first year when I worked with a travel startup as a business developer. I didn’t do any projects in college as such.
What makes this company different from other firms?
The best thing about Uber is the freedom they give you at work. It’s not a typical startup, the operations here are well structured. Also, the firm has a vision for Indian market. Yes, they are operational in 72 other countries and India is only a zone for them, still the best here.
Elaborate on the type of work in this kind of role?
You’ll be dealing with the front-end supply of New Delhi. You’ll be dealing with the partner community on a daily basis. You’ll be handling their payments, frauds and quality. We, at Uber are pretty much strict on the frauds and the quality of service that is provided to the riders. So, to cut it short, you’ve to deal with their payments, deduct their money for frauds or on quality, deactivate their accounts and later explain it to them why it happened.
What growth opportunities does this company provide? Is there any global exposure?
Uber is the world’s largest cab aggregator. The basic vision which it carries it India is to target job professionals and hustlers who are in need of a sustained, comfortable and cheap mode of transportation. Uber is just developing a habit to use cabs. This business is vast and we can say, the demand is infinite. So yes, it does have a lot of growth opportunity and like I said, it’s there in 72 countries, it can provide you with a global exposure.
Would you like to give any general advice to your juniors?
What I believe is a fact that every person should have a forte in something or another. To build that forte, we need to be very clear as to what we want to do. College is a high time to learn. You won’t get much when you’re out working.